Shipping, returns & exchanges

Privacy Policy

Public agreement (offer)

Here you will find in-depth information on global delivery for NUGAIA orders, including estimated transit times and associated shipping costs.

TERMS 

While we aim to ensure timely delivery, NUGAIA cannot be held responsible for delays caused by courier services or customs procedures beyond our control. Please be aware that order processing and delivery times may be longer during holidays, sales events, or special promotions. Deliveries to rural areas and may also take additional time. Additionally, we are unable to ship to P.O. boxes.

We are unable to cancel an order once it has left our warehouse.

Our courier typically delivers Monday through Friday during standard business hours and will attempt delivery up to three times. If all three attempts are unsuccessful, the order will be returned to our warehouse. Please note that once an order is placed, the shipping address cannot be changed. Unfortunately, selecting a specific delivery date or time is not possible.

IMPORT DUTIES, TAXES AND OTHER ADDITIONAL PAYMENTS

All orders are shipped with an official invoice declaring the exact total of merchandise purchased.

Please note, the prices at check-out do not include international taxes, import duties and customs fees (where applicable).

The customer is responsible for payment of any VAT, custom duties taxes and related charges applicable to their order upon delivery.

You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; NUGAIA has no control over these charges and cannot predict what they might be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.

Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from nugaia.com.ua you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.

We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our Ukraine address. This amount will be deducted from your merchandise refund.

EXPRESS SHIPPING METHOD
Provided by DHL EXPRESS 

ZONE

COUNTRIES

TERMS (*WORKING DAYS) 

COSTS

1

Poland, Moldova

3-5

$45 

2

Austria, Belgium, Bulgaria, Vatican City, Guernsey, Jersey, Estonia, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Monaco, Netherlands, Germany, Romania, San Marino, Slovakia, United Kingdom, Turkey, Hungary, France, Czech Republic, Switzerland

3-5

$45

3

Azerbaijan, Albania, Andorra, Bosnia and Herzegovina, Armenia, Gibraltar, Greece, Georgia, Denmark, Israel, Ireland, Iceland, Spain, Kazakhstan, Canary Islands, Cyprus, Kosovo, Malta, Norway, North Macedonia, Portugal, Serbia, Slovenia, Faroe Islands, Finland, Croatia, Montenegro, Sweden

3-7

$50

4

Canada, United States of America

3-7

$50

5

Hong Kong SAR China, India, China, Malaysia, Republic of Korea, Singapore, Taiwan, Japan

4-8

$55

6

Bangladesh, Bahrain, Brunei, Bhutan, Vietnam, Yemen, Indonesia, Jordan, Cambodia, Qatar, Democratic People's Republic of Korea, Kuwait, Laos, Lebanon, Macao SAR China, Myanmar, Nepal, United Arab Emirates, Oman, Saudi Arabia, Syria, Thailand, Philippines, Sri Lanka

4-10

$70

Rest of the territories

4-10

$80

* transit times above are provided by shipping service and are not necessarily guaranteed

STANDARD SHIPPING METHOD

Provided by UKRPOSHTA/USPS

ZONE

COUNTRIES (BY REGION)

TERMS (*WORKING DAYS) 

COSTS

1

Baltic States

8-10

$15

2

Former CIS countries (except Russia and the Republic of Belarus), Eastern Europe, Western Europe, Northern Europe, Southern Europe, Middle East and North Africa

10-14

$20

3

East Asia, North America

10-14

$20

4

South and Southeast Asia, Central and South America, Oceania, other regions of Africa

14-20

$30

*transit times above are provided by shipping service and are not necessarily guaranteed

Effective Date: 27.02.2025

At nugaia.com.ua ("we," "our," or "us"), we respect and value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, nugaia.com.ua (the "Site"). By accessing or using the Site, you agree to the terms outlined in this Privacy Policy. 

By accessing or using the Website, the User agrees to the terms outlined in this Privacy Policy and, in accordance with Article 2 of the Law of Ukraine "On Protection of Personal Data," gives consent to the processing of their personal data for the purposes defined in this Policy. Providing personal information during registration confirms the User's voluntary consent to the processing of personal data, both by automated and non-automated methods.


1. Information We Collect

The collection of personal data is carried out in accordance with Article 2 of the Law of Ukraine "On Protection of Personal Data" and Part 1 of Article 11 of the Law of Ukraine "On State Registration of Legal Entities, Individual Entrepreneurs, and Public Formations," according to which the information contained in the Unified State Register is open and publicly accessible, except for tax identification numbers and passport data.

We may collect the following types of information when you use our Site:

a) Personal Information

When you register an account, make a purchase, or interact with us, we may collect personal details, including:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (e.g., credit card details)
  • Other information necessary to process orders or provide services

b) Non-Personal Information

We also collect non-personal data, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website
  • Pages visited and time spent on the Site
  • Search terms and navigation patterns

This information is primarily used for analytical purposes and to improve the user experience.

2. How We Use Your Information

We use your personal and non-personal information for the following purposes:

  • To process and fulfill orders
  • To communicate with you regarding orders, products, and services
  • To improve the Site's functionality and performance
  • To personalize your experience and offer targeted marketing (with your consent)
  • To comply with legal obligations and resolve disputes
  • To send promotional emails, newsletters, or updates (if you have opted in)

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. The processing of personal information is carried out by any lawful means without time restrictions, including within information systems using automated tools or without them. However, we may share your data with trusted third parties for specific purposes, including:

  • Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping companies, email marketing services) that assist us in operating our Site and providing services to you. These third parties are obligated to protect your information and use it only for the intended purpose.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., subpoena, court order).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Payment Security

We take the security of your payment information very seriously. When you make a purchase on our Site, your payment details (e.g., credit card number, billing address) are securely processed by trusted payment providers who comply with industry-standard security protocols.

To ensure the highest level of protection for your payment information, we use Secure Socket Layer (SSL) technology to encrypt sensitive data during transmission. This means that any personal and payment details you provide while making a purchase are encrypted and cannot be intercepted by unauthorized parties.

We do not store sensitive payment information on our servers. All payment transactions are processed through third-party payment processors who are PCI-DSS compliant (Payment Card Industry Data Security Standard). This compliance ensures that your payment details are handled in a secure environment.

For your added security, we recommend using strong passwords for your accounts and keeping them confidential. If you believe your payment information has been compromised, please contact us immediately at info@nugaia.com.ua.

5. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and other physical and technical safeguards. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve our services. You can control the use of cookies through your browser settings.

Types of cookies we use:

  • Essential Cookies: These are cookies that are essential and necessary for the operation of the website nugaia.com.ua (for example, for the shopping cart); also with security cookies that are required to protect against unauthorized access and to comply with legal requirements.
  • Analytics Cookies: These collect information about how visitors interact with our Site, helping us improve its performance and user experience.
  • Marketing Cookies: These cookies help us serve personalized ads and track the effectiveness of marketing campaigns.

You can adjust your browser settings to block cookies, but doing so may limit certain features of the Site.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
  • Opt-Out: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at info@nugaia.com.ua.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. International Data Transfers

If you are located outside of Ukraine, please be aware that your personal data may be transferred to and processed in Ukraine, where our servers are located. By using our Site, you consent to the transfer of your data to Ukraine.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we update this policy, we will post the revised version on our Site and update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

If third parties raise any claims against the Website Administration regarding the processing and use of the User's personal data, the User agrees to handle and settle such claims on their own and at their own expense.

11. Have any questions left?

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@nugaia.com.ua


Effective date: March 25, 2025


PUBLIC AGREEMENT (OFFER)

The Agreement is an official and public offer of the Seller to conclude a purchase/sale agreement for the Goods presented on the Website https://nugaia.com.ua. The terms and conditions are the same for all Buyers regardless of their status (individual, legal entity, individual entrepreneur) without giving the Buyer advantages over others.

This Public Offer is an agreement concluded within the territory of Ukraine in accordance with Articles 633, 641, 642 of the Civil Code of Ukraine. All legal relations provided for by this Agreement are governed by the current legislation of Ukraine. All disputes between the Parties are resolved in the courts of Ukraine in accordance with the procedural legislation of Ukraine. By concluding this Agreement, the Buyer fully admits the terms and conditions of the contract and the procedure for placing an order, paying for the goods, delivering the goods, returning the goods, liability for an unscrupulous order and all other terms and conditions of the agreement. The Agreement is concluded from the moment the "Confirm Order" button is clicked on the order page in the “Cart” Section and the Buyer receives an order confirmation from the Seller in electronic form.

  1. Terms Definition

1.1. Public offer (hereinafter referred to as the “Offer”) is a public offer of the Seller, addressed to an unspecified group of persons, to conclude a purchase/sale agreement for goods with the Seller remotely (hereinafter referred to as the “Agreement”) on the terms and conditions contained in this Offer.

1.2. Order is a properly executed request of the Buyer on the Site (the relevant fields on the Site in the “Place an order” section are filled in, the authenticity and correctness of the information provided are confirmed and all actions specified on the Site for forwarding the order to the Seller are performed), addressed to the Seller, with a proposal to sell the Goods selected from the list.

1.3. Goods or Services is a material object offered for sale by the Seller, placed on the Site, for which the price, name, description, characteristics and the status of its availability are indicated, which was selected by the Buyer on the Site and placed in the shopping cart, or already purchased by the Buyer from the Seller remotely. The following types of Goods are presented on the Site: designer shoes, casual shoes (in particular: women's shoes (ballerina flats, sandal shoes, espadrilles, pumps, barefoot slippers, Oxford shoes, loafers, shoes, ankle boots, boots, etc.), children's shoes, men's shoes), bags, accessories, accompanying goods.

1.4. Offer is information on the Goods placed by the Seller on the Site, which includes information on the Goods, its price, payment and delivery methods, as well as other terms and conditions of purchase of the Goods. The terms and conditions of the Offers placed on the Site are established by the Seller. The Offer is information on the possible terms and conditions of purchase of the Goods.

1.5. Site is a website with an address on the Internet https://nugaia.com.ua, on separate pages (sections) of which the rules (terms and conditions) of placing an order, payment, delivery, return of the Goods, guarantees, the Goods presented, etc. are posted.

1.6. Buyer –is a person who places an Order and intends to purchase/buys the Goods offered for sale by the Seller and presented on the Site.

1.7. Seller is the Site administration: NUGAIA Limited Liability Company (identification code 45902533), a legal entity established and operating in accordance with the current legislation of Ukraine, whose address is: 01021, Kyiv, Mechnikova St., building 11, 35, Phone: +380 (93) 324 98 01, e-mail: info@nugaia.com.ua.

1.8. Rules are Rules for placing, fulfilling and receiving orders on the Site.

1.9. Delivery service is a third party that provides services for the transportation of goods, courier and/or postal delivery of goods.


  1. Subject of the Agreement and General Provisions

2.1. The Seller undertakes to transfer the ownership of the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms and conditions of this Agreement.

2.2. The date of conclusion of the Offer Agreement (acceptance of the offer) and the moment of full and unconditional acceptance by the Buyer of the terms and conditions of the Agreement shall be the date of filling out the order form located on the Site by the Buyer, provided that the Buyer receives an order confirmation from the Seller in electronic form. If necessary, at the request of the Buyer, the Agreement may be drawn up in writing.

2.1. Use of the Site in any form (including, but not limited to, the placing of Orders by Buyers) automatically suggests that the Buyer has read and agrees to the Rules. In case of disagreement of the Buyer with the Rules, he is obliged to refrain from using the Site.

2.2. These Rules regulate the procedure for:

- access of Buyers to information posted on the Site;

- use of the Site;

- ordering the Goods;

- payment for the Goods;

- delivery of the Goods;

- receipt and return of the Goods.

2.3. Information on the Goods is displayed on the Site and is driving. This means that the information may be updated, changed and supplemented by the Seller at any time without prior notice. The specified changes come into force after their publication on the Site and apply to any Order placed after their publication.

2.4. Information on the Goods, purchase terms and conditions, prices and any other information of the Seller is accurately displayed on the Site.

2.5. The Offer on the Site is not a formal offer. However, the Buyer, after reviewing the Offer, has the right to make an offer to the Seller by selecting the goods, filling out the form in the “Place an order” section, confirming the authenticity and correctness of the information provided, and performing all actions specified on the Site to forward the order to the Seller. Filling out the specified form and forwarding it to the Seller is considered a formal offer from the Buyer to the Seller to purchase the relevant Goods subject to the terms and conditions specified in the Offer and these Rules.

2.6. The Offer is considered accepted by the Seller (acceptance) if the latter has taken actions suggesting acceptance of the Buyer's offer, namely: actually shipped the Goods in accordance with the terms and conditions stipulated by the Buyer’s offer. 

2.7. After receiving the Buyer’s offer, the Seller has the right to offer to purchase the Goods on terms and conditions other than those stipulated by the Buyer’s offer. In this case, such an offer is considered a counter-offer and must be accepted by the Buyer. Acceptance of a counter-offer is considered to be the actual payment, receipt of the Goods by the Buyer on the terms and conditions stipulated by the counter-offer. The Seller has the right to withdraw such a counter-offer until the moment of payment and/or delivery of the Goods.

2.8. In the event of an error in the acceptance forwarded, the Parties have the right to change the terms and conditions only with timely notification of such error to each other.

2.9. Acceptance by the Seller of the Buyer’s offer or acceptance by the Buyer of the Seller’s counter-offer is the conclusion of an agreement between them on the terms and conditions established by these Rules.

2.10. Information on the Goods is posted directly on the Site. In addition, upon receipt of the Goods, until the moment of signing the documents confirming receipt of the Goods, the Buyer is obliged to become acquainted with the information on the Goods contained on the Goods and/or packaging and/or in the shipping documents. If additional information on the Goods is required, the Buyer is obliged to contact the Seller and obtain the necessary information by means of remote communication before accepting such Goods.


  1. Placing an Order

3.1. With a view to be able to make a purchase on the Site, the Buyer must independently correctly fill in the mandatory fields in the “Place an order" section, confirm the authenticity and correctness of the entered information and perform all actions specified on the Site to forward the order to the Seller.

3.2. When filling out the Order form, the Buyer undertakes to indicate the information marked as mandatory in full, and the Buyer is also responsible for the authenticity, correctness and truthfulness of both the mandatory and other information provided. familia

3.3. By placing an Order, the Buyer confirms that he has read and understood the terms and conditions of these Rules, and all actions that he /she will take will not contradict the terms and conditions of these Rules.

3.4. The Order is considered accepted for execution after the Buyer receives from the Seller an electronic message to the email address or a telephone call or other telephone message to the Buyer’s mobile phone number, which are indicated when placing the Order by the Buyer, confirming the fact of approval and acceptance of the Order.

3.5. The Seller has the right to reject the Order in the event of the actual non-availability of the Goods in stock, by forwarding the Buyer an e-mail or making a telephone call/other telephone message, or in the event that the information provided by the Buyer when placing the order is incomplete or raises suspicion of its validity. In such a case, the rights and obligations of the Parties related to the sale, delivery and transfer of the ordered goods to the Buyer and its payment to the Seller, as provided for by these Rules, are terminated, and the cost of the Goods, in the event of payment for it, is returned to the Buyer.

3.6. If any of the Parties to the agreement requires additional information, it has the right to request it from the other Party. In the event of failure to provide the necessary information by the Buyer, the Seller is not responsible for providing quality service to the Buyer when purchasing goods on the Site.


  1. Cost and Procedure for Payment for the Goods

4.1. The cost of the Goods is specified on the Site in the relevant section at the time of placing the Order, and it does not include the cost of delivery.

4.2. The Seller has the right to unilaterally change the price of the Goods without notice. However, the Seller does not have the right to change the price of the ordered Goods after the Order has been accepted by the Seller, and the Buyer has received an e-mail or a telephone call or a message through other communication channels left by the Buyer as priority ones, confirming the acceptance of the Order.

4.3. The cost of the Goods is paid in the national currency of Ukraine – hryvnia.

4.4. The Buyer can pay for the ordered Goods:

  • in the event of independent receipt of the Goods at the Seller’s premises;
  • by transferring funds to the Seller’s account by providing the necessary details or a direct ready-made link to pay for the Goods via the WayForPay platform;
  • by cashless transfer via the WayForPay platform directly on the product website via “Pay for the Order” button.

4.5. From the moment of acceptance of the Buyer's Order, the Seller reserves the selected Product for the Buyer for 48 hours. If within 48 hours from the moment of placing the Order the Product has not been paid for by the Buyer, the reservation for such Product is withdrawn, and the Buyer is considered to have refused the Order (cancelled the Order).

4.6. The Product must be fully paid for by the Buyer by the time of its transfer by the Seller. The lack of timely payment for the Product or its underpayment does not legally bind the Seller (including regarding the reservation of the Product for the Buyer).

4.7. When paying for the Product, the Buyer is obliged to indicate in “Purpose of Payment” column data according to the information requested by the Seller. Otherwise, the Seller is not responsible for a possible delay in the delivery of the Product to the Buyer due to additional time spent on identifying the payment.

4.8. If the Order is canceled by the Buyer or rejected by the Seller, the paid cost of the Goods is subject to refund, and the funds already spent on delivery, incurred by the moment of cancellation of the Order by the Buyer, are not subject to refund.

4.9. When canceling the Order or returning the Goods by the Buyer, the funds paid by the Buyer are subject to refund only after the Goods are received by the Seller.

4.10. The refund of funds to the Buyer is carried out within 30 (thirty) calendar days from the moment of receipt and inspection by the Seller of the returned Goods by transferring funds to the account from which the payment was made by the Buyer, or to another account specified by the Buyer in a written or electronic return claim.

4.11. The Seller may limit the possibility of using some of the methods of payment for the ordered Goods.


  1. Procedure for Transferring the Goods

5.1. Delivery of the Goods is carried out throughout the territory of Ukraine, with the exception of the Autonomous Republic of Crimea, temporarily occupied territories in the Donetsk and Luhansk regions, as well as territories located in an active combat zone. The Seller reserves the right to edit and update the territories included in the safe delivery zone. The cost of delivery is paid separately and is not included in the cost of the Goods.

5.2. The Seller undertakes to transfer the Goods to the carrier (courier, postal organization, etc.) for delivery or prepare it for delivery to the Buyer at the Seller’s premises within 2 (two) business days from the date of receipt of the Order. If the Goods are located in different premises (warehouses) or circumstances arise that complicate the execution of the Order, the delivery (distribution) period may be extended by the Seller up to 5 (five) business days, of which the Seller undertakes to notify the Buyer by priority or available to the Buyer means of communication. Delivery of the Order after its transfer by the Seller to a third party for further delivery is carried out within the time limits specified by the carrier (courier, postal organization, etc.). The Seller is not responsible for compliance with the delivery time by the carrier (courier, postal organization, etc.).

5.3. When placing an Order, the Buyer has the opportunity to independently choose the delivery method, namely:

  • courier delivery by the Nova Poshta service within Ukraine (delivery by a courier to the address specified by the Buyer);
  • receipt of the goods at the selected branch or post office of the Nova Poshta postal service;
  • independent removal from the Seller’s premises by prior Order.

5.4. The cost of delivery of the Goods by postal services and delivery services (carriers) is determined by their tariffs.

5.5. The Seller makes every effort to comply with the delivery terms specified on the Site, however, delivery delays are possible due to unforeseen circumstances beyond the Seller’s control (force majeure circumstances). The Seller informs the Buyer in the event of force majeure circumstances and agrees on new delivery terms by e-mail or by telephone.

5.6. The fact of receipt of the goods by the Buyer is confirmed by a message in the online application or on the website of any postal service or carrier.

5.7. Upon receipt of the goods, the Buyer undertakes to check the goods for damage, as well as the availability of a set of necessary documents (sale receipt, acceptance and transfer certificate, etc.) and, in case of any discrepancies, to notify the representative of the postal service or carrier on sight. The Seller has the right to refuse to accept the Buyer's claims regarding visible defects of the Goods, their completeness and quality after receipt and/or acceptance of the Goods by the Buyer from the postal service or carrier.

5.8. In the event that, at the Buyer’s request, the Goods are transferred to a third party, the moment of receipt of the goods by the Buyer is the moment of signing by such third party a document confirming the fact of acceptance of the Goods ordered by him/her (acceptance and transfer certificate, declaration of shipment or any other document that may confirm the fact of transfer of the Goods).

5.9. The Seller may limit the possibility of using some of the methods of delivery of the Goods when placing an Order.


  1. Warranty Terms

6.1. Warranty periods in accordance with Articles 7, 8, 9 of the Law of Ukraine "On Consumer Rights Protection”, DSTU GOST 26800:2005 are:

6.1.2. for shoes and small leather goods, bags – 30 calendar days from the date of receipt of the Order;

6.2. Warranty periods for shoes are calculated from the date of issue of the Order or from the beginning of the season, in case of receipt of the Order in a non-seasonal time:

  • winter collection shoes: from November 15 to March 15;
  • spring collection shoes: from March 15 to May 15;
  • autumn collection shoes: from September 15 to November 15;
  • summer collection shoes: from May 15 to September 15.

6.3. The warranty period established in clause 6.1. of these Rules applies to both the main product and the components (including, but not exclusively, to replaceable (auxiliary) parts). Replaceable (auxiliary) parts of manufactured footwear and/or leather products include, but are not limited to, heels, laces, zippers, any accessories, etc.

6.4. The Seller shall not bear warranty obligations for the Goods in the following cases:

6.4.1. violation of the rules and operation terms and conditions of the Goods;

6.4.2. if the defect is caused by force majeure, accidents, intentional or careless actions of the Customer and/or third parties;

6.4.3. if mechanical damage is detected that occurred after the transfer of the Goods to the Buyer; damage caused by moisture, snow, salt, other substances, high or low temperatures, oxidation, foreign objects;

6.4.4. if the defect arose as a result of natural wear and tear due to prolonged use of the Goods, which caused a deterioration in the technical condition and appearance;

6.4.5. if the Goods have traces of attempts at unqualified repair.


  1. Procedure for Returning the Goods

7.1. If the Goods do not meet the Buyer’s expectations, he/she has the right to return the purchased Goods of proper quality within 14 (fourteen) calendar days from the date of receipt, subject to the conditions stipulated by the Law of Ukraine “On Consumer Rights Protection”.

7.2. METHODS OF RETURN AND EXCHANGE

  • Return the goods to the store by himself/herself;
  • Send the goods by courier or postal service, delivery is paid by the Buyer;
  • In the case of an exchange of Goods, the delivery of a new Order is carried out after the Seller receives the previous Goods back. The Buyer undertakes to make payment for the new Order, and the payment for the previous Goods in full will be refunded to the Buyer’s account specified in the application within 7 days after the Seller actually receives the previous Goods.

7.3. If the Buyer receives goods with manufacturing defects or that do not correspond to the order, he/she has the right to demand:

  • replacement of the goods with a similar one (delivery is paid by the Seller);
  • free repair (if possible) (delivery is paid by the Seller);
  • refund.

7.4. If the goods require quality control or examination, the refund period may be extended, but not more than 60 banking days.


INSTRUCTIONS FOR RETURNING GOODS PURCHASED THROUGH THE SITE (online store):

  1. Fill in the return form and certificate, which are in the box with the goods.
  2. Take a photo of the completed return form and certificate and forward it to the online order processing manager.
  3. The manager will confirm the return or, if necessary, ask you to make changes to the return form and certificate.
  4. After the manager has confirmed the return, put the following in the box:
  • the goods
  • a receipt confirming the purchase and payment
  • the completed return form and certificate
  1. Pack all of the above and forward to the address provided by Seller.

After receiving and checking the package by the responsible manager, the refund will be made within 7 business days.


  1. Confidentiality and Protection of Personal Data

8.1. The information provided by the User (Buyer) is confidential. The Site Administration uses this information for the purpose of fulfilling the User's (Buyer's) order, unless other purposes are specified in the agreement.

8.2. By registering on the Company’s Site, independently choosing a LOGIN and PASSWORD for the access to the Site (online store), the User (Buyer) gives his/her consents to the collection and processing of his/her personal data for the following purposes: processing and sending the order, receiving information on the order, sending by telecommunication means (SMS, e-mail, messages on Viber or Instagram) advertising and special offers about promotions, giveaways, new products and any other information on the company’s marketing activities.

8.3. For the purpose provided for in this clause, the company has the right to forward e-mails, SMS messages and call the phone number specified when placing an order or registering on the Site.

8.4. The User (Buyer) consents to the use of cookie technology. Cookies do not contain personal information and cannot in any way read information from the User’s (Buyer’s) hard drive. Cookies are used to improve the quality of the service: quick identification of the User (Buyer), saving settings, personal preferences, etc. If the User disables cookie technology, the Administration does not guarantee the functioning of all services of the Site.

8.5. The User (Buyer) grants the Site Administration permission to process his/her personal data, including: placing his/her personal data in the database and storing, updating or changing them (without additional notice). The Administration undertakes to ensure data protection from unauthorized access by third parties and not to transfer data except in cases where it is necessary for the direct processing of this data and at the mandatory request of competent state authorities.

8.6. If the User (Buyer) does not wish to receive notifications about promotions and new products of the company, he/she may refuse it by notifying the Administration.

8.7. The Site Administration strives to maintain the confidentiality and untouchability of personal data and other information that we receive from Site Users. In this regard, each

8.8. User, regardless of whether he/she has a registered account on the Site, is obliged to get acquainted with this Policy.

8.9. This Privacy Policy determines the scope and purposes of processing and using personal information provided by the User when creating an account on the Site.

8.10. By creating an account on the Site, the User fully and unconditionally accepts all the terms and conditions of the Policy, and as well as pursuant to Art. 2 of the Law of Ukraine “On Personal Data Protection”, grants permission to process his/her personal data in accordance with the purpose formulated by this Policy and the Affiliation Agreement. Providing personal information when creating an account is indicative of voluntary consent to the processing of personal data, which is processed by automated or non-automated means. The purpose of processing personal data is to ensure the rights and obligations of the User, the Site Administration and third parties.

8.11. The User guarantees the completeness, relevance, accuracy and reliability of the personal data provided and that the personal data belongs to the User, and also undertakes to update personal data as they change.

8.12. In the event of any claims by third parties to the Site Administration related to the processing and use of the User’s personal data, such User undertakes to settle the said claims with third parties on his/her own and at his/her own expense.

8.13. The Site Administration has the right to refuse the User to register an account without explaining the reasons for the refusal. In this case, the user’s personal data is deleted.

8.14. The Site Administration collects and stores information on the User in the process of using the Site. The Site Administration takes all necessary measures to properly ensure the storage and use of confidential information. Information is collected automatically when visiting and using the Site.

8.15. Personal data is collected on the basis of Article 2 of the Law of Ukraine “On Personal Data Protection” and Part 1, Article 11 of the Law of Ukraine “On State Registration of Legal Entities, Individual Entrepreneurs and Public Organizations” (Information contained in the Unified State Register is open and publicly available (except for registration numbers of taxpayer registration cards and passport data).

8.16. Information collected by the Site Administration:

- Information contained in the User’s account – when creating an account on the Site, the User indicates his/her name, surname, e-mail address, address and other information related to the account, such as date of birth, sex, etc. change his/her data in his/her own account. If the User is a business entity, he/she provides an appropriate document confirming the authority to act on behalf of the business entity or the identity of the owner. In the event that the User detects full or partial use of his/her data, including account redundance, the User is obliged to notify the Site Administration of this.

- Information on the User's activity – The Site Administration collects data on the use of the Site, the viewing of pages by the User, the date, time of visits, on the computer or mobile device through which the User accesses the Site, while collecting data on the browser type, language, IP address, operator, provider, device identifier, location and cross-references. The User can disable some of the transmitted information through the settings of the browser or device used.

8.17. The Site Administration may use cookies, web beacons, pixels, local storage of the browser used by the User, scripts, identifiers or similar technologies, cookies are also used in emails, in order to provide a number of services.

8.18. The Site Administration uses cookies for the following purposes:

Preferences, services. Monitoring the operation of the Site in proper condition.

Security. Preventing illegal use of data and complying with legal requirements. For example, the use of cookies makes it possible to determine who has logged in to the Site.

Notifications. For example, the use of Cookies makes it possible not to show a notification that the User has completed the authorization process if the User has already seen it.

Advertising. Displaying advertising that is relevant to the User and his requests.

Analytics. Help the Site Administration analyze how visitors use the Site in order to improve and modernize it.

8.19. Cookie Management. The User may disable the use of cookies through the device or browser used, but agrees that this will affect the further use of the Site.

8.20. Other Users and third parties may identify the User or associate him/her with the User’s account if the User includes personal data in the public section. The User may reduce the likelihood of personal identification by using a pseudonym or anonymity, but agrees that this will lead to a decrease in trust in the User’s publications on the Site.

8.20. The User has the right to delete the account by forwarding a corresponding request. After receiving such a request, the Site Administration deletes the User’s public messages, but may store the User’s information in accordance with the Privacy Policy. In particular, the User’s personal data may be used to investigate, prevent or identify cases of infringement of applicable rules.

8.21. The User agrees that deleting the account does not entail the deletion of ratings, reviews and other information related to the activity of other users and third parties.

8.22. Personal information is processed without time limit by any lawful means, including in information systems with the use of automation tools or without the use of such tools.

8.23. Personal data shall be processed openly and transparently, using means and in a manner that is appropriate for the purposes of such processing.

8.24. Data about an individual that is confidential information shall not be processed without his/her consent, except in cases specified by law, and only for the purpose of national security, economic well-being and human rights.

8.25. If the processing of personal data is necessary to protect the vital interests of the subject of personal data, personal data may be processed without his/her consent until the time when obtaining consent becomes possible.

8.26. Personal data shall be processed in a form that permits identification of the individual to whom they relate, for no longer than it is necessary for the legitimate purposes for which they were collected or hereinafter processed.

8.27. The User consents to the fact that his/her data may be transferred to third parties solely for the purpose of providing access to the Site.

8.28. The User consents to cross-border data transfer.

8.29. The Site Administration reserves the right to allow the use of the User’s cookies by third parties who have concluded relevant agreements with the Site Administration in order to improve the display of advertising

8.30. Personal data may be transferred to authorized state authorities of Ukraine only subject to and in accordance with the procedure established by the legislation of Ukraine.

8.31. The User gives his/her consent to the collection, distribution, deletion or destruction, blocking, modification of personal data in accordance with their processing and use.

8.32. The Site Administration reduces to a minimum the risk of unauthorized access to confidential information and the risk of its improper use by all available means.

8.33. The User is aware that no method of data transmission via the Internet or voice communication, or any other method, guarantees 100% security, and in this regard waives any claims against the Site Administration in the event of third parties gaining access to confidential information.

8.34. The Site Administration has the right to change or supplement the Privacy Policy from time to time. In the event of a change to the Privacy Policy, the Administration forwards a corresponding notification via e-mail or a notification on the Site of the new Privacy Policy before it comes into force. Further use of the Site after the new Privacy Policy comes into force will mean the User’s consent and understanding of the new Privacy Policy.